- Remain calm: your stomach is churning, you may not have slept, you may have a headache and you may even feel nervous. All of these are normal, expected and human. Some people are just naturally more confident than others. Some people find interviews very nerve racking. Breathe and settle yourself or you will forget what you say.
- Listen, listen and listen some more: often just sitting there and actively listening sets a good tone. You need to allow parents and carers the chance to voice their opinions, questions, concerns or wishes. Parents need to feel like you do, that they have been heard and respected. Listening is a two-way street. It can also set the tone of the meetings for now and in the future.
- Smile: an obvious one but you would be surprised how many times I see teachers not welcome parents with a smile. A smile is one way to provide a warm welcome which helps create a positive atmosphere for the interview.
- Creative a positive environment: try not to sit behind a desk or at an extreme distance. If the meeting is with only a small pair or group, it means that it is a more intimate setting. Barriers, tone of voice, tidiness of the room or even lighting are surprisingly strong factors that influence the mood of a meeting.
- Accept uncertainty or disagreements and don’t take it personally: You may not always reach a conclusion. Not all things may be agreed upon. You may not reach a consensus but that is ok. The main thing is that what is best for the child is the centre of the conversation. It is important not to make it personal or take disagreements personally (I know, easier said than done). Parents are not in your position and you are not in theirs. Like everything in life, we try to empathise but not all families, parents and carers understand the position of a teacher.
- Not everyone will love you or agree with your decisions: this is normal. You may see things from a different viewpoint, things that families don’t see or do not have experience with. At the end of the meeting, families may not agree with your decision but they should understand where you are coming from. They may not agree with you and again, that is ok.
- Don’t get into last year: oh that good old blame last year’s teacher! The time when parents say things that were not said to the teacher last year. The time when the teacher last year did not do their job. The easy thing to do is agree and in some cases it may be valid. However, the focus is this year with you.
- Give parents things that they can also do at home: one of the most important things is that families and parents walk away with an action. Steps that they can take in order to help the situation. There is nothing more defeating than walking away from a meeting feeling powerless or like a failure. Parents naturally see their children as a reflection of themselves and their choices. So when you share information that may be challenging, some parents see it as their fault. It may come across as something different like anger or hurt but it may also be a sense of hopelessness or that they have let their child down. It is vital that parents have a direction that they can be part of. After all, school and home work best when they are in partnership.
- Have a plan: knowing the way forward and future direction is essential. There may need to be follow up meetings, testing, information gathered or support networks accessed so having a plan is very important.
- Share your point of view: You need to communicate your point of view clearly and respectful. Honesty really is the key. You know yourself that you respect people who are honest and clear with their communication.
- Document the outcomes and information: this will help you digest everything later. It can also help you to reflect or try to see things from different angles. It is essential for the next step, future plans and to help track patterns. Documentation is evidence and this evidence may also be needed at a later stage.
- Speak slowly: I, like many others I am sure, tend to talk quickly. It may be because we make the mistake of assuming that parents understand teacher language, understand what we mean or can keep up. BIG assumptions. Parents, no matter how well educated, they still need slow and clear information. We all know what it is like to go somewhere important, like the doctors and walk out forgetting what was said. It is a horrible feeling and the last thing that we want is our families or carers to feel the same way.
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